I used think Wired would care about their customers. So when I get the first unsolicited e-mail from them not relating the subscription I had at the time, I asked to be unsubscribed from their e-mail address and assumed I'd be respected. I must've been, because I don't remember getting another spam while I was subscribed.
At some point, I got bored of Wired and unsubscribed from the magazine. Sometime after that I got a spam from them (not relating to my subscription at all) and asked to be removed from their e-mail list again. And then I got another. And asked again. This wasn't enough to bother me. Since I used to be subscribed, I figured they were just confused and assumed that this'll be the last I hear from them.
I was wrong. When I got the following e-mail from them, I got a bit irritated.
There also was an HTML version of the e-mail with some images and clickable links.Date: Tue, 8 Jul 2003 10:00:00 -0700 From: Wired
To: *** Subject: We Miss You! Get WIRED Again! Dear ***: Your subscription to WIRED is coming to an end. Reply immediately for reinstatement. The future won't wait. Neither can you. Don't miss a single issue of the people, companies, technology and ideas transforming the way we live. Click on the link below to renew today! https://w1.buysub.com/servlet/ORGateway?cds_fn=712WIR2329T If you do not wish to receive future mailings regarding your subscription, please forward this message to: mailto:WIRcustserv@cdsfulfillment.com and type in 'unsubscribe' in the subject line and your name and adress in the body of the email. Second Effort 12/12
And so I replied:
And they sent me a nice courteous reply. (Thank you Shay!)Date: Tue, 8 Jul 2003 11:12:35 -0700 (PDT) From: *** To: WIRcustserv@cdsfulfillment.com Subject: unsubscribe Stop spamming me. I'll never subscribe to your magazine again. I've unsubscribed countless times, and you ignore me. I will be bad mouthing you to my friends.
So I provided the information they asked for:Date: Thu, 10 Jul 2003 11:49:06 -0500 From: Customer_Service@lndmmag.cdsfulfillment.com Reply-To: WIRcustserv@cdsfulfillment.com To: *** Subject: Re: unsubscribe We checked our files and have been unable to locate your subscription. In order to correct this situation, please provide us with any previous name and address as well as current name and address information and we will process your cancellation request. If you need further assistance, please use the reply with history feature to include all previous correspondence because we have several customer service representatives answering messages. Wired Shay
And received a nice reply saying that I'd be unsubscribed and explained what the trouble probably was that I got a few spam messages I didn't want.Date: Thu, 10 Jul 2003 09:56:25 -0700 (PDT) From: *** To: WIRcustserv@cdsfulfillment.com Subject: Re: unsubscribe When I had a subscription, it was probably under my name (***) or it could have been my dad's (who bought the subscription for me) (***). My address at that time was: *** Thanks for the help, Mark
(Somehow Shay turned into Stace. :)Date: Mon, 14 Jul 2003 09:11:16 -0500 From: Customer_Service@lndmmag.cdsfulfillment.com Reply-To: WIRcustserv@cdsfulfillment.com To: *** Subject: Re: unsubscribe You may receive some advertising mail because the lists are rented in advance of the mailings, but be assured that your name has been removed from future advertising lists. If you need further assistance, please use the reply with history feature to include all previous correspondence because we have several customer service representatives answering messages. Wired Stace
At this point, I was happy.
Little did I know that two months later it would start all over again. They sent me another spam!
Again, there was also an HTML version of the e-mail with some images and clickable links. This is the text version.Date: Tue, 23 Sep 2003 05:48:02 UT From: WIRED Magazine
I followed the unsubscribe link. And then I e-mailed them too:
And they send a nice apology an assure me again that I won't be contacted anymore.Date: Mon, 22 Sep 2003 23:06:44 -0700 (PDT) From: *** To: firstname.lastname@example.org Subject: Re: WIRED Gadget Lab [Sept 23, 2003] I would like to express ONCE AGAIN my discontent with receiving these unsolicited e-mails from you. I had contacted wired customer support back in July and was assured by "Stace" that my name was removed from all mailing lists. -Mark
Date: Tue, 23 Sep 2003 10:19:58 -0400 From: Privacy Administration
To: *** Subject: RE: WIRED Gadget Lab [Sept 23, 2003] I am responding to your email to Wired. I am sorry that you received an unsolicited email from us promoting Wired. I have removed your email address from the promotional file. Again, on behalf of Wired, I apologize for any inconvenience we have caused you. Privacy Administrator
Time passes. Six months later, it starts again:
Again, there was also an HTML version of the e-mail with some images and clickable links.Date: Mon, 5 Apr 2004 22:32:48 UT From: WIRED
To: *** Subject: Experience The Future at WIRED's NextFest! Come to WIRED NextFest and see what's next: Mars Rover, robots, flying cars, private space planes, homes of the future, fuel cell concept cars, unmanned aerial vehicles, future warrior battle gear, holograms, hyper-sonic sound beams, invisibility coats, and much more from leading visionaries and R&D labs worldwide. Experience seven pavilions filled with the most amazing technologies you've ever seen. WIRED NextFest is a celebration of innovation in transportation, design, communication, health, entertainment, security and exploration. Bold, inspiring, entertaining and smart, WIRED NextFest is the must-see San Francisco event of 2004! WIRED NextFest May 15-16 San Francisco Festival Pavilion at Fort Mason Center BUY TICKETS NOW: http://ct.dcswx.com/shire/cts?data=m=120;g=3E3611C9-782C-48D9-A942-063A1BEA6C0C;d=1;u=2154;c=14 WIRED NextFest presented by GE Sponsored by GM, HP, Motorola, T-Mobile and Yahoo!Search If you wish to be removed from this mailing list, please click here: http://unsub.dcswx.com/cn/wired_unsub/?email=***&cid=120&lid=15 email@example.com Advance Magazines, Privacy Administration, 1313 N. Market St., Wilmington, DE 19801
I clicked on the unsubscribe link, and again mailed them a nasty letter:
This never received a reply.Date: Mon, 5 Apr 2004 15:54:36 -0700 (PDT) From: *** To: WIRED
Subject: Re: Experience The Future at WIRED's NextFest! Yet, again you've sent me an e-mail without my approval. The last time I complained, you wrote: On Tue, 23 Sep 2003, Privacy Administration wrote: > I am responding to your email to Wired. I am sorry that you received an > unsolicited email from us promoting Wired. I have removed your email > address from the promotional file. > > Again, on behalf of Wired, I apologize for any inconvenience we have > caused you. > > Privacy Administrator As I said last time, this is unacceptable. You claim you've removed me now three times, but still haven't. If it happens again, I'll post a web page describing this continuing saga. --mark
One month later, another one.
Of course, wired isn't smart enough to make an unsubscribe link that works! Click on it, and wait forever.. the server will timeout. Consistently.Date: Fri, 7 May 2004 22:11:49 UT From: WIRED
To: *** Subject: Experience The Future at WIRED NextFest! Experience the Future on May 15th and 16th at WIRED NextFest -- a mini world's fair showcasing over 100 hands-on exhibits and new technologies from leading inventors and R&D labs worldwide. On WIRED NextFest's Main Stage, performances and panels will feature a humanoid robot, space and undersea explorers, revolutionary minds, and entertainment visionaries. -Highlights include:Oscar-winning director Andrew Stanton, Finding Nemo -Daily performances by ASIMO-- the world's leading humanoid robot -A conversation between two pioneers in space and deep-sea exploration with NASA's Space Architect and Wood's Hole Director of Research-- led by WIRED's editor in chief, Chris Anderson -Highly anticipated film previews, including Fox Animation's Robots and Paramount Pictures' Sky Captain and the World of Tomorrow, plus Q & A panels with the films' producers and special effects teams -Space: A Revolutionary Vision- Chris Anderson, WIRED editor-in-chief, will lead a discussion on private space travel with John Carmack, the man who put Dennis Tito in space, and X-Prize Contenders -The Robot Next Door-- Leading robot builders will present our future, where robots will care for our homes, provide medical care, transport us from one place to another, and fight our wars. For more information on the Main Stage program, speakers and performances, visit the WIRED NextFest Schedule on hrttp://www.nextfest.net To buy tickets for WIRED NextFest, go to nextfest.net http://ct.dcswx.com/shire/cts?data=m=127;g=158B5EC7-31D0-42B8-8403-71141C7F81A1; d=1;u=2352;c=14 WIRED NextFest presented by: GE Festival Pavilion at Fort Mason Center (at the intersection of Marina Blvd and Buchanan) Free Parking at the Marina Middle School (Bay at Fillmore) Event Sponsors: GM, HP, Motorola, The Science Channel, T-Mobile Hot Spot, Yahoo! Search If you wish to be removed from the Wired mailing list, please click here: http://unsub.dcswx.com/cn/wired_unsub/?email=***&cid=127&lid=15 firstname.lastname@example.org Advance Magazines, Privacy Administration 1313 N. Market St., Wilmington, DE 19801
So now I'm going through with my threat. Please boycott Wired. Or sent them nasty e-mail telling them they should respect people's e-mail preferences more. And provide in that e-mail a link and an address that they can contact if they don't want to hear anything from you again. And if they reply, tell me nicely that you've removed them from your database. Wait a month. Then send them the e-mail again. Repeat.
P.S. All typeos in their e-mails are real, including the misspelling "adress" and the "hrttp" link.